What are your opening hours?

Daily 10:00 AM – 7:00 PM · Closed Friday. Public holiday hours may vary — message us on WhatsApp to confirm.

Unit 101A, DHCC Razi Building 64, Oud Metha, Dubai, UAE. Dubai Healthcare City is one of the region's established medical districts.

How do I book an appointment?

Fill in the form on our contact page and choose the department you are interested in. The button opens WhatsApp with your details already written out, so you only need to press send. You can also call us during opening hours.

Do I need to know which treatment I need before contacting you?

No. Tell us what you would like to improve, understand, recover from or get back to doing, and our team will help you identify an appropriate next step.

Do I need a doctor's referral?

Not to book an assessment with us. Many UAE insurance plans do require a referral for coverage, so check with your insurer if you intend to claim.

Which languages do you speak?

Our team works in English and Arabic.

Is IDUNN the same clinic as Orthoflex?

Yes. IDUNN is the customer-facing identity of Orthoflex — the same clinic, the same team and the same legal entity. If you are an existing patient, nothing about your care changes.

Does insurance cover physiotherapy in Dubai?

Physiotherapy is one of the services most commonly covered by health insurance in the UAE. Coverage depends on your insurer, individual policy, network and any approval requirements. Many plans require a doctor's referral.

Which insurance providers does IDUNN work with?

IDUNN by Orthoflex works with a growing network of insurance providers including NextCare, SAICO, Inayah and Daman.

How do I check whether I am covered?

Send us your insurance details on WhatsApp before your appointment and our team can help you check your eligibility.

Are aesthetic and wellness treatments covered by insurance?

Preventive, wellness and aesthetic services are often excluded from insurance coverage in the UAE, unlike medically necessary treatment. Our team can help you understand what applies before you book.

Frequently Asked Questions

If your question is not answered here, message us on WhatsApp — we will reply during opening hours.

Frequently Asked Questions

Visiting & booking

Insurance & coverage

Physiotherapy

Back, Neck & Joint Pain Physiotherapy

Sports Injury Physiotherapy

Pre & Post-Surgical Physiotherapy

Fracture & Orthopaedic Injury Physiotherapy

LipoZero 5D

Microneedling with Dermapen

Skin Rejuvenation

Acne Scar Treatment

Skin Texture & Fine Lines

Hydrafacial

Skin Tightening

Non-Surgical Body Contouring

Body Slimming & Stubborn Fat Reduction

Deep Cleansing Facial

Skin Exfoliation

Pore Extraction

Skin Hydration Treatment

Serum & Skin Booster Treatment

LED Light Therapy

Medical Skincare

Facial Lymphatic Drainage

Double Chin Treatment

Dermal Filler

Exosome Treatment

Salmon DNA (PDRN)

Korean Face Lifting 3D

Biotin Treatment

Enjoué Treatment

Perle Treatment

Cellulite Treatment

EMS Body Sculpting

Body Composition Assessment

Wellness & Health Assessment

Still have a question?