Question 1

What are your opening hours?

Accepted Answer

Daily 10:00 AM – 7:00 PM · Closed Friday. Public holiday hours may vary — message us on WhatsApp to confirm.

Question 2

Where is the clinic?

Accepted Answer

Unit 101A, DHCC Razi Building 64, Oud Metha, Dubai, UAE. Dubai Healthcare City is one of the region's established medical districts.

Question 3

How do I book an appointment?

Accepted Answer

Fill in the form on our contact page and choose the department you are interested in. The button opens WhatsApp with your details already written out, so you only need to press send. You can also call us during opening hours.

Question 4

Do I need to know which treatment I need before contacting you?

Accepted Answer

No. Tell us what you would like to improve, understand, recover from or get back to doing, and our team will help you identify an appropriate next step.

Question 5

Do I need a doctor's referral?

Accepted Answer

Not to book an assessment with us. Many UAE insurance plans do require a referral for coverage, so check with your insurer if you intend to claim.

Question 6

Which languages do you speak?

Accepted Answer

Our team works in English and Arabic.

Question 7

Is IDUNN the same clinic as Orthoflex?

Accepted Answer

Yes. IDUNN is the customer-facing identity of Orthoflex — the same clinic, the same team and the same legal entity. If you are an existing patient, nothing about your care changes.

Question 8

Does insurance cover physiotherapy in Dubai?

Accepted Answer

Physiotherapy is one of the services most commonly covered by health insurance in the UAE. Coverage depends on your insurer, individual policy, network and any approval requirements. Many plans require a doctor's referral.

Question 9

Which insurance providers does IDUNN work with?

Accepted Answer

IDUNN by Orthoflex works with a growing network of insurance providers including NextCare, SACCO, Inaya, Daman and Aspire.

Question 10

How do I check whether I am covered?

Accepted Answer

Send us your insurance details on WhatsApp before your appointment and our team can help you check your eligibility.

Question 11

Are aesthetic and wellness treatments covered by insurance?

Accepted Answer

Preventive, wellness and aesthetic services are often excluded from insurance coverage in the UAE, unlike medically necessary treatment. Our team can help you understand what applies before you book.

Frequently Asked Questions

Visiting & booking

Insurance & coverage

Physiotherapy

LipoZero 5D

Microneedling with Dermapen

Wellness & Health Assessment

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